Designing a Player-Friendly Refund Claim UI in FiveM
Players form an opinion about your staff team in the first second of opening the refund UI. A clean, responsive interface can turn admin interactions into a loyalty moment. Here's how the best servers design an interface that players trust.
Make the state of the refund obvious
Communicate status with colour, copy, and icons. Pending claims should look different from completed ones. Build conditional copy so rejected claims explain next steps without forcing players to open a ticket.
- Use a progress indicator with three steps: Review, Confirm, Completed
- Show item thumbnails or weapon silhouettes next to each reward
- Display cooldown timers inline so players know when they can attempt again
Optimise for controllers and keyboards
Not every player navigates with a mouse. Ensure focus states are visible, allow arrow key navigation, and support the most common gamepad buttons for confirmation and cancellation.
“When we tuned the NUI animations to 250ms and added controller prompts, completion rates jumped 18% overnight.”
Close the loop after delivery
Once the refund lands, reassure the player. Surface the audit ID, confirm which staff member approved it, and link supporting policies. That context turns automation into transparency.
Measure the experience
Track completion rate, rejection rate, and time-in-flow. Combine the data with short in-game surveys to understand whether players feel the process is fair.
Great UI can't fix a weak policy, but it can turn a necessary admin task into a polished, on-brand interaction that keeps players engaged.
Need a smarter refund flow?
LD Refund System automates Discord approvals, in-game claims, and audit logging so your staff stay focused on players.